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With more and more companies using Interactive Voice Recognition (IVR) systems and similar automated devices, the customer is becoming more and more isolated from human beings in transacting their business.

When call centre/customer service people are involved it can often seem to the customer that they are in fact dealing with a robot. While the highly structured approach meets what the company wants (or at least thinks it wants), the customer quite often has a bad or negative experience.

Inspirx teach its clients people how to make the difference, in these "Moments of Truth".

The whole program is aimed at the management as well as the people who work in the company.

It brings about a new ethos. 

It changes not only the external perceptions but the internal ones as well.

The benefits to a company are significant - not just in customer loyalty, but also in people retention. It has been shown that when staff feel that they can make a difference they are more likely to stay with an employer.

Make your organisation a better place for your customers and your people - call or contact Inspirx to find out how we can help.

 

Key Benefits

bulletCustomer Loyalty

It has been demonstrated by many research projects that it costs between 6 - 10 times as much to gain a customer as it does to retain them. Therefore losing customers is something to which wise investment is needed. The cost of training people may seem high but the cost of not training them well is far often much higher when customer loyalty suffers.

In any business whether it is new or long established, it is not just the initial training that is important, but the ability to continue to train and coach people well. Inspirx has a well respected program which has shown to be highly successful. 

 
bulletStaff Loyalty

We all want to work in highly successful companies - basically because we all want to be winners and to enjoy in the benefits of such enterprises. We equally have personal goals and desires, and in amongst these are the need for development and fulfilment. It has been shown that good training is a key factor in achieving staff loyalty.

Make your company a winner with your staff, call Inspirx now for information on how we can help your company be a success.
 
bulletImproved Financials

With better trained staff - you get two key financial benefits and many smaller gains.

Firstly the loyalty that is gained with customers, saves money in its own right. However with that you will also gain word of mouth praise from those loyal customers. Recommendations from your existing customers will gain you new customers with much lower sales costs associated.

With loyal people, you will have far less staff turnover. This will lower your repeat training costs and also ensure that you always have a highly trained and capable workforce. This in turn will aid customer loyalty.

The virtuous circle of benefits to be gained from good training is something that will make your company a winner.

A comment from one of the attendees to an Inspirx course was "you lived up to your company name - you inspired me to strive for excellence". For us here in Inspirx there can be no higher praise than from the people who attend our courses.    

 

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